Questions and Answers

We are adding new dates all the time.

If your date is not listed, send us the following details:

• Confirmed name of port
• Date your ship is docking
• Time your ship is docking
• Name of your ship
• Your ships sailing time

No - Once we have sold just one seat, the tour is 100% confirmed.

We promise that we will never ever cancel.

It's quite simple - Select your tour date - Choose from a Full Day or Half Day - Fill out your personal details online - and Enter your credit card details.

You will be able to print off your ticket and you will also receive an email with all your booking details as well.

Note: You will have just 1 ticket which shows how many seats you have booked.

Please see our Refund & Cancellation page for full details.

A booking fee of 5.00 Euro is included in the cost of your ticket - it is not an additional cost.

The booking fee covers all administration costs, internet charges, credit card processing fees, disruption of services costs, etc.

Please see our Refund & Cancellation page for more details.

Yes - But only if we have seats available of course. Approach our driver/guide and he will be able to advise you.

Be aware though that we often allocate a bus with the appropriate passenger capacity to suit the number of tickets sold.

You should receive an email booking confirmation from us within 15 minutes of completing your booking.

If not - Contact us immediately to let us know and we will re-send your email booking confirmation.

That's no problem.

If you cannot print your ticket after you make a booking, you can always print your confirmation email that you will receive from us shortly afterwards.

If you cannot find your ticket or email, just contact us and we will sort it out for you.

Basically on the day we will be looking for just your Booking Confirmation number and name.

For security our booking system has a "Timed Out" mechanism which allows you a certain length time to complete your booking

If you get "Timed Out" it means no booking has been made for you and no charge has been made to your credit card.

It also means that you will have to begin your booking again from the start - sorry.

If you have booked the wrong tour, date or ship, be sure to contact us right away.

Subject to availability we can change your booking date/ship.

If there are no seats available on your correct date/ship, you may be able to get a refund subject to Terms and Conditions

If you book your seats with eCoach but later discover that you can join a group of friends on a private tour which is run by Butlers Buses, it will not be possible to switch your payment for your scheduled eCoach tour to a private Butlers Bus Tour - Sorry folks, that's the rules.

We have deliberately kept our prices significantly lower than the ships tours in order to make our tour accessible to all age groups from kids up to seniors.

If you have a child who is under 2 years of age on the date of your tour, it is possible to take him/her on your lap and not pay for his/her seat.

It is no problem to transfer your tickets to another person. They can simply turn up on the day using your name and booking confirmation ID

Strictly speaking our contract is still with you though so it will be your responsibility to ensure that the person you transfer or sell your tickets to is aware of all the booking details, terms & conditions, refunds and cancellations, etc.

You would also be responsible to relay on any notifictions of updates or changes you may receive from us.

eCoach is operated by Butlers Buses who provide modern air-conditioned touring coaches and experienced local driver/guides.

The various size coaches supplied are for 12, 24 and 50 passengers.

Which coach size we use on the day, will simply depend on the eventual number of seats that are sold.

Definitely! Our driver/guides will give professional running commentary (in English) with lots of fascinating history, interesting stories, fun facts, jokes and some may even sing a song or two.

If for any reason your ship does not reach port, even at the last minute, you will receive a refund.

However if your ship is diverted to a nearby port that same day or your visit to Cobh/Cork gets deffered to another day during your cruise, eCoach reserve the right to offer an alternative tour instead of a refund.

Please see our Refund & Cancellation page for more details.

Some ships do dock at the other side of Cork harbour in Ringaskiddy from time to time

This is no problem for us as we can easily begin our tour from Ringakiddy.

However, docking in Ringakiddy will mean an alteration to our usual tour day in that we must exclude Cobh from the regular itinerary.

This gives you the benefit of a more comprehsive tour of Cork city and a little more free time during the day as well.

When you disembark from the ship - Immediately turn right heading for the gates - At the gates turn left - At the next corner turn left again.

This is a 3 minute walk approx.

Click here for directions on an aerial view photo.

At times there may be a lot of tour buses parked in this area so look sharp for your driver/guide holding an eCoach sign.

Also look out for the eCoach logo on the windshield of the bus

You will be left behind if you are late.

With your co-operation we always try to get a head start on the ships buses in an attempt to avoid very long lines at Blarney Castle.

So it is very important that you make your way to your bus as fast as possible.

Our aim is to depart before our official departure time as soon as we have a full compliment of passengers.

However to be fair to everyone who arrived early, we do not wait 1 minute after the official departure time.

You will have plenty of time.

The bus will literally be a short walk from your ship and it is easy to find.

We have often heard from worried passengers that they heard rumours that the ship only allows passengers who have booked a ships tour to disembark first.

This is nonsense.

No worries - we'll be there ready and waiting.

A late docking will mean a later departure time for your tour.

The new tour departure time will be no later than 30 minutes after the new docking time but please do make an extra special effort to get off the ship as fast as possible so we can hopefully get a head start on the ships buses

The tour itinerary/times may need to be adjusted to adapt to the new docking/sailing times.

No - Seats are allocated on a first come - first served basis

To get your prefered place on the bus - be sure to arrive early!

Note: You must not switch seats during the tour unless you have the full co-operation of your fellow passengers.

If you are separated from your friends/family, lets us know when we reach Blarney and we will do our best to help wherever possible.

Yes - But you need to get from your ship to the bus without delay as seats are assigned on a first come - first served basis.

We always fill all seats on a bus before we start filling the next bus.

It won't be possible to board early in order to hold seats for other members of your party.

Yes, we will have plenty of room in the luggage bay to store any large items that cannot go onboard the bus.

Note: Passengers must be able to board the bus without the use of their mobility aids (including wheelchairs). Our staff are happy to give as much assistance as possible.

Please do feel free to contact us in advance to discuss any concerns or special requirements you may have.

If you have a disability, please contact our office to discuss any needs or requirements you may have.

For your convenience we can reserve the front seats for you.

The admission into Blarney Castle and Gardens is included in our price.

There are no other admission charges for the remainder of the tour.

No meals or refreshments are included in your tour price. (We recommend Blarney Woolen Mills for morning scones/coffee and Kinsale for lunch for the full day tour)

Note: If for whatever reason you do not visit Blarney Castle, you will not be entitled to a refund, partial or otherwise.

Our tour duration is normally 8 hours for a full day tour and 5 hours for a half day tour.

On a normal full day 8 hour tour, you will have 2 hours free time in Blarney and 2 hours free time in Kinsale - Both these stops will have restrooms available.

We also have a 15 minute stop at Charlesfort near Kinsale and a 15 minute stop at St. Coleman's Cathedral in Cobh.

On a normal half day 5 hour tour, you will have 2.5 hours free time in Blarney.

Note: If your time in port does not allow for a full 5 or 8 hour tour, we may need to shorten the free time and/or modify the itinerary.

Yes, it is customary to tip your driver/guide for a job well done.

Most general issues on the day can be resolved quickly by dealing directly with your driver/guide.

If this does not resolve your problem, please contact our office and we will endeavor to seek a remedy for you.

For complaints, please contact us in writing by email or post.

See our contact details.

We continuously strive to improve our services to you and take any complaints seriously.

You can be assured of a quick and comprehensive response should you have any complaints.

Although we employ a very modern fleet of vehicles, this unfortunately is no immunity from experiencing technical hitches (But it does make problems occur very seldomly)

The good news is that, you will never be more than 50 minutes drive from you ship at any point during your tour day.

If we do experience any technical issues with your tour bus that cannot be resolved quickly, please be assured that we will stop at nothing to get you back to your ship in time for your sailing.

Please Contact our office and we will always do our very best to locate your property.

Any lost property that has been found by our staff will be stored at our office in Rushbrooke Commercial Park, Cobh, Co. Cork for a maximum of 3 months.

It may be collected from here, by prior arrangement (normally by courier), between 09:00 and 17:00, Monday to Friday.

Unfortunately due to security reasons we are unable to forward lost property on board our coaches.

No - But you will be able to pick up free wifi in Blarney Woolen Mills.

No - we have a no smoking/drinking policy on board our coaches

Yes - these are complimentary but you must pre-book them as we have a limited supply and they and subject to availability.

Yes - these are complimentary but you must pre-book them as we have a limited supply and they and subject to availability.